The health and safety of all guests, staff and animals remains a top priority. Below is the most up-to-date information on our health and safety protocols. We look forward to seeing you at the Aquarium!
What is your face mask policy?
The Aquarium’s face mask policy on the date of your visit applies to all guests. Please note, it may have changed since you purchased your tickets. As of August 25, our policy is as follows: All guests over the age of two are required to wear a face mask at all times while visiting the Aquarium, regardless of vaccination status.
A limited number of disposable face masks are available upon request.
How can I purchase tickets?
Tickets, including member reservations, must be purchased online. The Aquarium will be open normal business hours from 9:00 a.m. – 5:00 p.m. with the last ticket sold for 3:30 p.m. Tickets are non-refundable. Are you having technical difficulties? Call our Customer Service Center at (843) 577-FISH (3474).
I am a member. Do I need to reserve a dated and timed ticket?
Yes. Our members will also need to reserve a dated and timed ticket for their visit. Are you having technical difficulties? Call our Customer Service Center at (843) 577-FISH (3474).
Our ticketing system was updated on 8/4/20. If this is your first time using the site since that date, please REGISTER in the new system first by clicking here. This will only be required once.
I already have a pre-purchased ticket, but it isn’t dated and timed. What do I do?
Those with pre-purchased tickets may redeem them any time between 9 a.m. and 4 p.m. at our admissions gate.
What happens if I can no longer make it to the Aquarium during the time I bought my ticket?
To help us manage capacity, it is important to arrive at the entry time on your ticket. Guests that miss their time should retain their original ticket and can exchange it for a future date and time by emailing email@example.com. Refunds will not be allowed for missed entry times.
If I arrive early, can I enter before the time on my ticket?
We appreciate your efforts to arrive on time and even early. However, in order to maintain a safe building capacity, we are not able to offer early entry. Please wait in your car until the time on your ticket. Thank you for understanding.
Does buying a timed ticket mean I can only visit for that half-hour?
No. Timed tickets have been set up to limit the number of guests in our building based on the average length of our guests’ stay. Please enjoy the Aquarium for as long as you would like!
What safety measures are in place at the Aquarium as you reopen?
Safety is our top priority for guests, staff and animals alike. In order to create the safest environment for all, the following protocol is in place:
– Elevating our disinfecting efforts, including ongoing sanitization of high-touch surfaces and nightly deep cleaning
– Adding hand sanitizing stations throughout the Aquarium
– Limiting our building capacity
– Requiring Aquarium staff to wear masks at all times
Will you have hand sanitizing stations in places other than in the restrooms?
Yes! Hand sanitizing stations will be located throughout the Aquarium to ensure everyone has ample opportunity to continue practicing safe hygiene.
Can we still purchase a Feed the Animals experience?
We are currently offering our Feed the Rays experience daily at 10:15 a.m. through 4 p.m. each day, while supplies last. Purchase a stingray feeding voucher for $5 at the admission gate or information desk during your next visit.
Are the Gift Shop, nursing station and Sea Turtle Café open?
The Gift Shop and our private nursing station are open. The Sea Turtle Café will remain closed at this time. There will be a limited amount of small snacks available in the gift shop.
I am a Riverbanks Zoo member. Do I still receive 50% off admission to the Aquarium?
Due to COVID-19, both the Aquarium and Riverbanks Zoo have temporarily suspended reciprocal admissions and discounts.