When will the Aquarium reopen?

We will reopen to the public on Saturday, May 23. All visits will now require a dated and timed ticket to ensure we limit the number of guests in the building. We will be doing contactless ticketing with online ticketing sales. Tickets (including required membership reservations) can be purchased at scaquarium.org/tickets. The Aquarium will be open normal business hours from 9:00 a.m. – 5:00 p.m. with the last ticket sold for 4:00 p.m.

How can I purchase tickets?

You can purchase tickets online by going to scaquarium.org/tickets. Tickets will be dated and timed in an effort to limit capacity in the building at any given time, allowing guests to partake in safe social distancing practices. Are you having technical difficulties? Call our Customer Service Center at (843) 577-FISH (3474).

I am a member. Do I need to reserve a dated and timed ticket?

Yes. Our members will also need to reserve a dated and timed ticket for their visit by visiting scaquarium.org/tickets. Are you having technical difficulties? Call our Customer Service Center at (843) 577-FISH (3474).

I already have a pre-purchased ticket, but it isn’t dated and timed. What do I do?

Please call our Customer Service Center at (843) 577-FISH(7474) to get a valid ticket for dated and timed entry.

What happens if I can no longer make it to the Aquarium during the time I bought my ticket?

To help us manage capacity, it is important to arrive during your time block. Guests that miss their time should retain their original ticket and can exchange it for a future date and time by emailing information@scaquarium.org. Refunds will not be allowed for missed entry times.

If I arrive early, can I enter before the time on my ticket?

We appreciate your efforts to arrive on time and even early. However, in order to limit the number of guests in the building, we will not be able to allow for early entry. Please wait in your car until the time on your ticket. Thank you for understanding.

I am concerned about social distancing guidelines being followed. How are you handling this concern?

Safety is our top priority for guests, staff and animals alike, so we have implemented the following protocols:
– Adding hand sanitizing stations throughout the Aquarium
– Limiting capacity each day and using a dated and timed ticketing system to ensure each guest has the ability to social distance from others
– Placing signage throughout the Aquarium to help guests adhere to these guidelines
– Limiting elevator access to one family at a time
– Minimizing high-touch experiences and high-traffic programming

What safety measures are in place at the Aquarium when you reopen?

Safety is our top priority for guests, staff and animals alike. In order to create the safest environment for all, the following protocol is in place:
– Elevating our disinfecting efforts, including ongoing sanitization of high-touch surfaces and nightly deep cleaning
– Adding hand sanitizing stations throughout the Aquarium
– Limiting our building capacity
– Requiring Aquarium staff to wear masks at all times

Are you doing health checks on guests as they enter the Aquarium?

Before a guest enters the Aquarium, we are asking them to adhere to the following:
– If you are sick or have had a fever, please do not enter the Aquarium
– Wash your hands frequently
– Stay at least six feet apart from other guests
– Though not required, we strongly encourage each guest to wear a mask

Am I required to wear a face mask?

Though we strongly encourage our guests to wear face masks, wearing one is not a requirement to enter the Aquarium. Masks are available for purchase in the Gift Shop. All Aquarium staff are required to wear face masks.

Will you have hand sanitizing stations in places other than in the restrooms?

Yes! Hand sanitizing stations will be located throughout the Aquarium to ensure everyone has ample opportunity to continue practicing safe hygiene.

Can we still purchase a Feed the Animals experience?

We have suspended all purchases of Feed the Fishes and Feed the Rays in an effort to keep our guests and animals safe.

Will the Sea Turtle Café and the Gift Shop be open?

The Gift Shop is open. The Sea Turtle Café will remain closed at this time. There will be a limited amount of small snacks available in the gift shop. In addition, Magic Memories photography services will be temporarily closed. Please check back later for updates.

Is there a way I can see what areas of the Aquarium are closed and where new hand sanitizing stations are located?

Yes. An updated digital map of the Aquarium can be viewed by clicking here.

Are there any additional health and safety precautions at the Aquarium parking garage?

There are no expected changes to the parking garage payment system. They will continue to perform regular wipe downs of touch points. Garage restrooms are currently “on demand” meaning they are locked with signs posted to see the attendant for access during normal operating hours.

Are you still offering VIP or behind-the-scenes tours?

At this time, we are not offering VIP or behind-the-scenes tours.

Will drinking fountains be available?

For health and safety purposes, the drinking fountains will be turned off. However, the water filling stations near the drinking fountains will be available. We encourage you to bring a refillable water bottle during your visit.

Book your visit today.