Work at the Aquarium

Please keep in mind that the South Carolina Aquarium only accepts applications for positions currently posted on the web page. Due to a high volume of applicants, we ask that you please refrain from making inquires. The applicants selected for further consideration will be contacted.

Current Opportunities

Job Summary

Responsible for troubleshooting, planning, and implementing repair and construction projects for maintenance requirements throughout building facilities and life support systems. Installs components and parts for necessary tasks. Assists husbandry staff, life support operators, and other maintenance technicians in various assignments as needed. May be required to work after normal working hours.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies.
  • Troubleshoot, plan, and perform all mechanical operations necessary to modify, dismantle, repair, overhaul and rebuild all types of difficult and complicated mechanical plumbing systems for the building and life support systems. Including fresh and salt water supply lines, waste water lines, HVAC heat exchangers, chilled water lines, and fire protection lines.
  • Maintain and replace associated valves, fittings, pumps, misters, and sprayers.
  • Identify improvement projects and submit plan of action.
  • Performs preventative maintenance tasks as needed.
  • Able to work flexible hours throughout the week. May be called on after-hours for emergency work.
  • Must be able to operate a company vehicle while meeting company insurance eligibility requirements
  • Drywall, spackle, and paint throughout the aquarium as needed.
  • Maintains outstanding housekeeping standards.
  • Maintains workshop equipment properly.
  • Capable of using appropriate administrative tools to keep accurate maintenance records.
  • Assists internal and external staff as needed.

Other Duties & Responsibilities

  • Support the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Support Husbandry and Facilities staff in assignments as needed.

Knowledge, Skills & Abilities

  • Proficient in all MS Office Products including: Excel, Word, PowerPoint, Access, Outlook
  • Basic soldering skills.
  • Basic Plumbing Skills
  • Skilled in Sheetrock finishing and painting.
  • Understands proper use of industrial tools and equipment.
  • Understands plumbing layouts and design. Conform to all mechanical, plumbing, and fire protection codes.
  • Detailed oriented.
  • Effective communicator.
  • Understands Husbandry issues as related to facilities and life support systems.
  • Able to be trained for ozone system repairs and maintenance.

Education & Experience Required

  • High School Diploma or GED.
  • Mechanical, Electrical, Plumbing, Carpentry or Controls experience required.

Licensed & Certifications Required

  • Valid Driver’s License
Apply Today

Job Summary

Develops, implements and maintains policies and procedures to ensure efficient Guest Services operations.

Essentials Functions

  • Manages Admissions and Guest Services (4D Theater).
  • Prepares and manages departmental budget.
  • Manages and resolves customer complaints/concerns.
  • Ensures compliance with cashiering principles to include balancing, auditing and reporting accuracy.
  • Demonstrates a high level of knowledge and understanding of ticketing systems & admissions processes.
  • Responsible for the daily operation of the 4D Theater.
  • Maintains 4D theater ticket, membership and internal program sales goals.
  • Schedules staff and approves time.
  • Directs the daily opening and closing of the building to include a walk-thru of the entire building to ensure safety, security and cleanliness
  • Selects, develops, evaluates and maintains a highly qualified, motivated and diverse professional staff.
  • Adheres to the South Carolina Aquarium Policies & Procedures.

Other Duties & Responsibilities

  • Promotes effective internal and external customer service, communication and teamwork.
  • Required to work weekends, holidays and some evenings.
  • Provides first aid services to guests and employees as needed.
  • Member of the Safety Committee.
  • Responsible for the general cleanliness and appearance of the ticketing area.
  • May be required to lift boxes, weighing less than 50 lbs., containing brochures, ticket stock, receipt paper, and office supplies.
  • Required to move mobile carts, wheelchairs and crowd control barriers as necessary.
  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis

Knowledge, Skills & Abilities

  • Strong computer knowledge, especially with ticketing systems. Proficient in all MS Office Products including: Excel, Word, PowerPoint, SharePoint and Outlook.
  • Excellent communication and leadership skills.
  • Ability to manage and inspire front-line staff in a high energy environment with heavy public contact.
  • Ability to work in a constantly changing environment, take initiative and be adaptable
  • Commitment to providing enthusiastic customer service at all times.

Education & Experience Required

  • Bachelor’s degree.
  • Minimum of five years management and direct customer service experience.
  • Experience with point of sale systems.
Apply Today

Job Summary

This position serves as a general information source for the Aquarium and is the primary contact for incoming phone calls. Additionally, this position will also include daily data entry into the ticketing software and other programs.

Essentials Functions

  • Answers phone calls into the Customer Service Center, including general information, payments and reservations.
  • Enters transactions and reservation information into ticketing system.
  • Processes payments and contracts through ticketing system.
  • Responsible for balanced, daily closeout.
  • Enters complimentary reservations and fulfills complimentary ticket requests according to policy.
  • Assembles and mails sales kits based on requests.
  • Places confirmation calls according to schedule.
  • Maintains stock collateral in the Customer Service Center.
  • Enters data and updates client information in ticketing database.
  • Assists with Aquarium marketing and sales efforts as directed
  • Adheres to the South Carolina Aquarium Policies & Procedures.

Other Duties & Responsibilities

  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Maintains a pleasant and professional attitude at all times. Customer service and quality assurance are priority.
  • Organizes and maintains call center files.

Knowledge, Skills & Abilities

  • Professional, customer-oriented individual with excellent telephone skills. As a voice of the Aquarium, this person will often be the first contact that someone has with the Aquarium and it is essential that this person have a strong connection to the Aquarium mission and goals.
  • Possess excellent organizational, telephone, and communication skills.
  • Microsoft Office, Outlook, and point of sale software knowledge.
  • Must be flexible and have a willingness to learn.
  • Required to work weekends and holidays as scheduled.

Education & Experience Required

  • High School Diploma or GED
  • Reservations, ticketing, telemarketing and/or front desk experience preferred
Apply Today

Job Status

Non-exempt, Part-time

Job Summary

This position supports Volunteer Services and the Volunteer Services Manager in the coordination and oversight of all administrative aspects for South Carolina Aquarium volunteers. Duties include database management, assisting with orientations; special events; and recruitment, on boarding, and retention.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies and Procedures
  • Participate in Orientation sessions
  • Facilitate and enhance communication between/among volunteer supervisors and volunteers
  • Maintain a fun and engaging atmosphere for volunteers
  • Serve as a role model to volunteers
  • Respond to new, unexpected, and non-routine requests in a timely manner
  • Maintain current information in Volgistics data base
  • Process membership authorizations
  • Order name badges, shirts, and other volunteer items as needed
  • Coordinate the issuance and return of parking passes and keys
  • Maintain active and inactive volunteer files
  • Assist with planning and execution of Volunteer Appreciation Night and other special Volunteer Services events
  • Actively recruit volunteers for outreach and in-house events
  • Maintain Volunteer Directory
  • Remain consistently open to new suggestions and ideas, look for improvement opportunities to enhance the volunteer program
  • Support and contribute to a positive working environment

Other Duties & Responsibilities

  • Support the mission and vision of the SCA by participating in Aquarium-sponsored programs and events on a regular basis
  • Assist as needed with recognition programs

Knowledge, Skills & Abilities

  • Comfortable working in noisy, distracting environments
  • Superior computer skills, including proficiency with spreadsheets, page design, and accuracy in word processing
  • Strong group presentation and group management skills
  • Ability to work with individuals of all ages
  • Excellent interpersonal communication skills, both written and verbal
  • Highly developed organizational skills
  • Demonstrated ability to manage multiple projects and produce high quality work while meeting tight deadlines with little lead time and constant interruption
  • Willingness to work weekends and evenings, as needed
  • Ability to maintain a sense of humor
  • Possess a compassionate spirit and be highly approachable
  • Seasoned ability to manage conflict an resolve issues with a strong teamwork ethic
  • Excellent leadership skills with high standards

Education & Experience Required

  • Associate’s or Bachelor’s degree in office management or office administration preferred
  • 1-3 years’ experience working with/managing volunteers preferred
  • 1-3 years’ experience working in an office setting required
Apply Today

Job Status

Non-exempt, Part-time

Job Summary

Primary responsibilities are tending to the medical and husbandry needs of the animals within the SCA Sea Turtle Rescue Program, supervising volunteers and interns, and conducting behind the scene tours of the Sea Turtle Hospital.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies & Procedures.
  • Able and willing to be reached during non-working hours for emergencies.
  • Work closely with the staff Veterinarian and STRP Manager to evaluate animals’ health and environmental requirements.
  • Assist in diagnostic, medical and surgical procedures.
  • Administer prescribed medications and treatments to animals.
  • Stock and maintain medical and hospital supplies.
  • Help develop and distribute proper nutritional diets.
  • Maintain proper water quality and functioning life support systems.
  • Help coordinate animal releases and internal/external transports.
  • Supervise Volunteers and Interns.
  • Keep accurate records.
  • Maintains hospital aesthetics and performs periodic renovations as needed.
  • Support, conduct and help coordinate behind the scene tours of the Sea Turtle Hospital for general admission guests, pre-arranged groups and V.I.P.’s.
  • Helps develop age appropriate materials for tours.
  • Provides interaction with the Aquariums’ guests in formal and informal settings.
  • Assists with educational outreach programs for community groups, schools and other organizations.

Other Duties & Responsibilities

  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Seeks out, develops and practices cost savings strategies and improves overall efficiency.
  • Communicates internally and externally, on a regular basis, developments regarding the SCA Sea Turtle Rescue Program and/or related sea turtle conservation.
  • Attends and is a productive member of approved meetings, committees, workshops, conferences, etc.
  • Participates in field work and research activities approved by STRP Manager

Knowledge, Skills & Abilities

  • Ability to work under pressure in emergency situations.
  • Must have excellent oral and interpersonal communication skills.
  • Ability to understand the mechanical equipment necessary to maintain Sea Turtle Hospital.
  • Knowledge and demonstrated skill for minor plumbing and carpentry work.

Education & Experience Required

  • BS in biology, aquatic biology, a closely related field.
  • Previous experience with sea turtles and/or animal rehabilitation.
  • Proficient in Microsoft Office
Apply Today

Job Status

Non-exempt, Part-time

Job Summary

Guest Services Associates are responsible for insuring our guests have a great time at the South Carolina Aquarium. This position is responsible for greeting and interacting with our guests while assisting their entrance and exit through various experiences at the South Carolina Aquarium. Daily activities involve rotating through key positions throughout the building from welcoming guests at the entrance to managing the flow of guests through the 4-D theatre.

Essentials Functions

  • Have fun interacting with our guests in various positions:
    • Welcome all guests and assist in entry by taking tickets, greeting, or verifying re-entry.
    • Thank all guests for visiting and provide hand stamps for re-entry.
    • Assist guests in entering the 4-D theater by managing the queue, answering questions, and distributing 3-D glasses.
    • Assist guests in exiting the 4-D theater and managing the daily handling of 3-D glasses.
    • Graciously direct and facilitate traffic through Admissions, efficiently handling crowds and the logistics associated with their control.
  • Provide our guests with information on daily programs, exhibits and Charleston area attractions.
  • Promote memberships, Adopt-An-Animal, behind the scenes tours and other Aquarium fundraising programs to guests.
  • Assist with customer care, including but not limited to: first aid, fire evacuations and lost and found.
  • Maintain the safety, cleanliness and organization of all work and break areas, both in view of the general public and behind the scenes
  • Maintain constant interaction with our guests to ensure an excellent visitor experience
  • Assist Aquarium guests in a variety of posts and responsibilities from taking tickets to assisting in the organization of our daily responsibilities.
  • Adhere to the South Carolina Aquarium Policies & Procedures.
  • Weekend and holiday work required

Knowledge, Skills & Abilities

  • Positive, fun, and optimistic personality
  • Must be comfortable working in a high energy environment with heavy public contact
  • Ability to work in a constantly changing environment, take initiative and be adaptable
  • Ability to speak in front of groups and individuals
  • Ability to maintain courteous manner, be flexible and solve problems under a variety of circumstances
  • Must be punctual and reliable
  • Must enjoy the team environment and interaction with coworkers and guests
  • Must be committed to providing enthusiastic customer service at all time
  • Interest in learning about the Aquarium’s animals and programs

Education & Experience Required

  • Must have a High School Diploma or GED.
  • Minimum of one-year in hospitality/tourist based operation preferred.
Apply Today

Job Status

Non-exempt, Part-time

Job Summary

Provides customer service to guests during their visit to the Aquarium. Efficiently works with cash handling and computerized ticketing system. Staffs the information desk. Educates guests about the Aquarium’s animals and conservation programs. Conducts orientations for school groups and other visitors. Ensures the smooth flow of guest traffic.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies & Procedures.
  • Staff ticket booths and directly work on computerized ticketing system.
  • Man information desk, thoroughly answer guest inquiries and enthusiastically handle special guest requests and problems.
  • Educate guests about Aquarium animals at exhibits and while handling live animals in the galleries and at the touch tank.
  • Direct arriving guests through admissions procedure in a friendly, courteous manner.
  • Greet school buses and escort group members through admissions process.
  • Promote memberships, Adopt-An-Animal and other Aquarium fund-raising programs to guests.
  • Graciously direct and facilitate traffic through the aquarium, efficiently handling crowds and the logistics associated with their control.
  • Ensure all guest resource information, such as maps, brochures and tourist information, is neatly exhibited and available for distribution.
  • Maintain the safety, cleanliness and organization of all work and break areas, both in view of the general public and behind the scenes.
  • Adhere to all procedures involving cash transactions, and maintain security of cash handling process.

Other Duties & Responsibilities

  • Support the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Assist Aquarium guests in a variety of posts and responsibilities from taking tickets to assisting in the organization of our daily responsibilities.
  • Support the team structure of the organization by remaining responsive to the needs of the management and supervisors, filling in when and where needed as directed.
  • Develop familiarity with all Aquarium exhibits, services and events, as well as those of other facilities in the community.
  • Assist special needs visitors from the building in the event of an emergency.
  • Maintain all safety and security procedures, ensuring a positive environment for all who enter the aquarium, staff, volunteer and guest alike.
  • Required to move satellite sales carts and crowd control barriers as necessary.
  • Other Duties as required.

Knowledge, Skills & Abilities

  • Experience in hospitality or customer service environment, preferably in high-volume, face-to-face positions.
  • Must enjoy working with people of all backgrounds.
  • Positive communication and interpersonal skills.
  • Must have basic computer skills.
  • Experience in accurate and timely cash handling.
  • Ability to work all areas including Ticket booth, indoor and outdoor stations, parking garage, park, entrance and exit ramps, and inside the aquarium lobby and exhibit areas.
  • Willingness to learn about Aquarium animals and programs.
  • Knowledge of the Charleston community.
  • Enthusiasm and a pleasant demeanor.
  • Strong sense of responsibility
  • Flexibility and adaptability, especially under pressure.
  • A positive, team-oriented work ethic.
  • Attention to detail.
  • Public speaking ability a plus.
  • Must be available days, nights, weekends and holidays.
  • Ability to lift boxes, weighing less than 25 lbs., which contain brochures, ticket stock, receipt paper and office supplies.

Education & Experience Required

  • Must have a High School Diploma or GED.
  • Minimum of one-year in hospitality/tourist based operation preferred.
Apply Today

Job Status

Non-exempt, Part-time

Job Summary

Exceed customer expectations by ensuring that the highest standards of cleanliness are maintained. Clean rest rooms, locker rooms, offices, laboratories, halls, exhibit and exhibit space and other areas. Assist with moving furniture for cleaning or moving offices. Assist with moving tables and chairs for party or group meeting set-ups and takedowns. Assist with bulk removal, strip and finish and/or scrub floors. Shampoo and extract carpet and upholstery with equipment. Vacuum carpet, clean ground area.

Essentials Functions

  • Adhere to the South Carolina Aquarium policies.
  • Provides service that exceeds customer expectations as defined by departmental/divisional goals.
  • Collects equipment and/or supplies for daily use.
  • Scrub, strip, polish and finish floors with floor machines.   Spray buffs or burnish floors with floor machine. Shampoo and extract carpets, furniture, mats and upholstery.
  • Perform pre-and-post cleaning for set-ups and takedowns for parties, meetings or special event.
  • Moves equipment and furniture for rearrangement of offices, etc. Moves equipment, boxes, supplies and furniture for cleaning. Assists with bulk trash removal and other none specific moves and be capable of lifting 20-50 lb.
  • Wash walls ceilings, floors, window exhibits and furniture as directed.
  • Be professional at all times by providing excellent customer service through assisting visitors, members and co-workers in need with a smile, providing information or help. Be able to escort or tell customers where they can receive help/assistance with a smile.
  • Keeps utility (janitor closets), storage rooms and equipment clean and in an orderly condition at all times. Changes shower curtains as assigned.
  • Cleans stairwells, elevator, escalators, offices, locker rooms, and rest rooms, exhibit galleries, windows, walls and baseboards. Dust/damp mops floors, in corridors, entrances, stairwells and other areas as assigned. Provide outside (look into) cleaning: policing for trash, spills and debris and trash removal when requested.
  • Collect trash (regular/general, recyclable and others) from all areas within the facility and on the piers and transport to designated areas.
  • Operate department mobile cleaning equipment in a safe and efficient manner.
  • Dust high vents, cabinets and other furnishings.
  • Notifies management of equipment needing repair, supplies needed and fixture repair needs. Reports all safety hazards to management immediately.
  • Returns unused or unsoiled supplies to appropriate areas at the end of shift. Keeps cart and barrel clean, neat and orderly at all times.

Other Duties & Responsibilities

  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Attend South Carolina Aquarium full staff and departmental meetings when requested.
  • Perform any other assigned duties related to custodial services as assigned.

Knowledge, Skills & Abilities

  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Ability to perform basic math.
  • Ability to read work orders and receive oral instructions; to confer with supervisor to locate material and to arrange for the processing, assembly, or repair of material.
  • Ability to perceive identification numbers marked on material; to read and understand numbers and volumes; to transcribe numbers.

Education & Experience Required

  • Must have a High School Diploma or GED.
  • Must have one-year relevant experience.
Apply Today

 

     

Put Your Best Fin Forward!

Employees of the South Carolina Aquarium must adhere to the Aquarium’s Appearance Policy. Before you take the plunge, please read our full policy here.

 

South Carolina Aquarium is an equal opportunity employer supporting workplace diversity and is a drug/alcohol screening employer. * Please note that by clicking the links above you will be redirected to a third party site.