Work at the Aquarium

Please keep in mind that the South Carolina Aquarium only accepts applications for positions currently posted on the web page. Due to a high volume of applicants, we ask that you please refrain from making inquires. The applicants selected for further consideration will be contacted.

Current Opportunities

Job Summary

Responsible for troubleshooting, planning, and implementing repair and construction projects for maintenance requirements throughout building facilities and life support systems. Installs components and parts for necessary tasks. Assists husbandry staff, life support operators, and other maintenance technicians in various assignments as needed. May be required to work after normal working hours.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies.
  • Troubleshoot, plan, and perform all mechanical operations necessary to modify, dismantle, repair, overhaul and rebuild all types of difficult and complicated mechanical plumbing systems for the building and life support systems. Including fresh and salt water supply lines, waste water lines, HVAC heat exchangers, chilled water lines, and fire protection lines.
  • Maintain and replace associated valves, fittings, pumps, misters, and sprayers.
  • Identify improvement projects and submit plan of action.
  • Performs preventative maintenance tasks as needed.
  • Able to work flexible hours throughout the week. May be called on after-hours for emergency work.
  • Must be able to operate a company vehicle while meeting company insurance eligibility requirements
  • Drywall, spackle, and paint throughout the aquarium as needed.
  • Maintains outstanding housekeeping standards.
  • Maintains workshop equipment properly.
  • Capable of using appropriate administrative tools to keep accurate maintenance records.
  • Assists internal and external staff as needed.

Other Duties & Responsibilities

  • Support the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Support Husbandry and Facilities staff in assignments as needed.

Knowledge, Skills & Abilities

  • Proficient in all MS Office Products including: Excel, Word, PowerPoint, Access, Outlook
  • Basic soldering skills.
  • Basic Plumbing Skills
  • Skilled in Sheetrock finishing and painting.
  • Understands proper use of industrial tools and equipment.
  • Understands plumbing layouts and design. Conform to all mechanical, plumbing, and fire protection codes.
  • Detailed oriented.
  • Effective communicator.
  • Understands Husbandry issues as related to facilities and life support systems.
  • Able to be trained for ozone system repairs and maintenance.

Education & Experience Required

  • High School Diploma or GED.
  • Mechanical, Electrical, Plumbing, Carpentry or Controls experience required.

Licensed & Certifications Required

  • Valid Driver’s License
Apply Today

Job Summary

Develops, implements and maintains policies and procedures to ensure efficient Guest Services operations.

Essentials Functions

  • Manages Admissions and Guest Services (4D Theater).
  • Prepares and manages departmental budget.
  • Manages and resolves customer complaints/concerns.
  • Ensures compliance with cashiering principles to include balancing, auditing and reporting accuracy.
  • Demonstrates a high level of knowledge and understanding of ticketing systems & admissions processes.
  • Responsible for the daily operation of the 4D Theater.
  • Maintains 4D theater ticket, membership and internal program sales goals.
  • Schedules staff and approves time.
  • Directs the daily opening and closing of the building to include a walk-thru of the entire building to ensure safety, security and cleanliness
  • Selects, develops, evaluates and maintains a highly qualified, motivated and diverse professional staff.
  • Adheres to the South Carolina Aquarium Policies & Procedures.

Other Duties & Responsibilities

  • Promotes effective internal and external customer service, communication and teamwork.
  • Required to work weekends, holidays and some evenings.
  • Provides first aid services to guests and employees as needed.
  • Member of the Safety Committee.
  • Responsible for the general cleanliness and appearance of the ticketing area.
  • May be required to lift boxes, weighing less than 50 lbs., containing brochures, ticket stock, receipt paper, and office supplies.
  • Required to move mobile carts, wheelchairs and crowd control barriers as necessary.
  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis

Knowledge, Skills & Abilities

  • Strong computer knowledge, especially with ticketing systems. Proficient in all MS Office Products including: Excel, Word, PowerPoint, SharePoint and Outlook.
  • Excellent communication and leadership skills.
  • Ability to manage and inspire front-line staff in a high energy environment with heavy public contact.
  • Ability to work in a constantly changing environment, take initiative and be adaptable
  • Commitment to providing enthusiastic customer service at all times.

Education & Experience Required

  • Bachelor’s degree.
  • Minimum of five years management and direct customer service experience.
  • Experience with point of sale systems.
Apply Today

Job Summary

This position serves as a general information source for the Aquarium and is the primary contact for incoming phone calls. Additionally, this position will also include daily data entry into the ticketing software and other programs.

Essentials Functions

  • Answers phone calls into the Customer Service Center, including general information, payments and reservations.
  • Enters transactions and reservation information into ticketing system.
  • Processes payments and contracts through ticketing system.
  • Responsible for balanced, daily closeout.
  • Enters complimentary reservations and fulfills complimentary ticket requests according to policy.
  • Assembles and mails sales kits based on requests.
  • Places confirmation calls according to schedule.
  • Maintains stock collateral in the Customer Service Center.
  • Enters data and updates client information in ticketing database.
  • Assists with Aquarium marketing and sales efforts as directed
  • Adheres to the South Carolina Aquarium Policies & Procedures.

Other Duties & Responsibilities

  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Maintains a pleasant and professional attitude at all times. Customer service and quality assurance are priority.
  • Organizes and maintains call center files.

Knowledge, Skills & Abilities

  • Professional, customer-oriented individual with excellent telephone skills. As a voice of the Aquarium, this person will often be the first contact that someone has with the Aquarium and it is essential that this person have a strong connection to the Aquarium mission and goals.
  • Possess excellent organizational, telephone, and communication skills.
  • Microsoft Office, Outlook, and point of sale software knowledge.
  • Must be flexible and have a willingness to learn.
  • Required to work weekends and holidays as scheduled.

Education & Experience Required

  • High School Diploma or GED
  • Reservations, ticketing, telemarketing and/or front desk experience preferred
Apply Today

Job Status

Non-exempt, Part-time

Job Summary

Exceed customer expectations by ensuring that the highest standards of cleanliness are maintained. Clean rest rooms, locker rooms, offices, laboratories, halls, exhibit and exhibit space and other areas. Assist with moving furniture for cleaning or moving offices. Assist with moving tables and chairs for party or group meeting set-ups and takedowns. Assist with bulk removal, strip and finish and/or scrub floors. Shampoo and extract carpet and upholstery with equipment. Vacuum carpet, clean ground area.

Essentials Functions

  • Adhere to the South Carolina Aquarium policies.
  • Provides service that exceeds customer expectations as defined by departmental/divisional goals.
  • Collects equipment and/or supplies for daily use.
  • Scrub, strip, polish and finish floors with floor machines.   Spray buffs or burnish floors with floor machine. Shampoo and extract carpets, furniture, mats and upholstery.
  • Perform pre-and-post cleaning for set-ups and takedowns for parties, meetings or special event.
  • Moves equipment and furniture for rearrangement of offices, etc. Moves equipment, boxes, supplies and furniture for cleaning. Assists with bulk trash removal and other none specific moves and be capable of lifting 20-50 lb.
  • Wash walls ceilings, floors, window exhibits and furniture as directed.
  • Be professional at all times by providing excellent customer service through assisting visitors, members and co-workers in need with a smile, providing information or help. Be able to escort or tell customers where they can receive help/assistance with a smile.
  • Keeps utility (janitor closets), storage rooms and equipment clean and in an orderly condition at all times. Changes shower curtains as assigned.
  • Cleans stairwells, elevator, escalators, offices, locker rooms, and rest rooms, exhibit galleries, windows, walls and baseboards. Dust/damp mops floors, in corridors, entrances, stairwells and other areas as assigned. Provide outside (look into) cleaning: policing for trash, spills and debris and trash removal when requested.
  • Collect trash (regular/general, recyclable and others) from all areas within the facility and on the piers and transport to designated areas.
  • Operate department mobile cleaning equipment in a safe and efficient manner.
  • Dust high vents, cabinets and other furnishings.
  • Notifies management of equipment needing repair, supplies needed and fixture repair needs. Reports all safety hazards to management immediately.
  • Returns unused or unsoiled supplies to appropriate areas at the end of shift. Keeps cart and barrel clean, neat and orderly at all times.

Other Duties & Responsibilities

  • Supports the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Attend South Carolina Aquarium full staff and departmental meetings when requested.
  • Perform any other assigned duties related to custodial services as assigned.

Knowledge, Skills & Abilities

  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Ability to perform basic math.
  • Ability to read work orders and receive oral instructions; to confer with supervisor to locate material and to arrange for the processing, assembly, or repair of material.
  • Ability to perceive identification numbers marked on material; to read and understand numbers and volumes; to transcribe numbers.

Education & Experience Required

  • Must have a High School Diploma or GED.
  • Must have one-year relevant experience.
Apply Today

 

     

Put Your Best Fin Forward!

Employees of the South Carolina Aquarium must adhere to the Aquarium’s Appearance Policy. Before you take the plunge, please read our full policy here.

 

South Carolina Aquarium is an equal opportunity employer supporting workplace diversity and is a drug/alcohol screening employer. * Please note that by clicking the links above you will be redirected to a third party site.