Work at the Aquarium

Please keep in mind that the South Carolina Aquarium only accepts applications for positions currently posted on the web page. Due to a high volume of applicants, we ask that you please refrain from making inquires. The applicants selected for further consideration will be contacted.

Current Opportunities

Job Summary

The Advancement Services Coordinator is responsible for managing all elements of the Aquarium’s Raiser’s Edge program, including constituent record management, gift processing, data mining and organization, and ongoing optimization of the software system. Staffer will work closely with accounting to ensure accurate and timely gift processing and reconciliation of giving data. He/she will also work closely with the Advancement team to generate new prospect leads to support advancement of the Aquarium’s Watershed Fund campaign.

Essentials Functions

  • Manage Raiser’s Edge constituent management database, ensure data integrity, and provide user support and training to designated staff.
  • Collaborate with accounting to ensure timely gift entry and processing and proactively capture biographical and data updates on donor and prospect records.
  • Work with Advancement Leadership and accounting to execute donor acknowledgement and benefit administration and fulfillment in a timely and sensitive manner.
  • Develop, generate, and disseminate critical weekly, monthly, quarterly and annual financial and advancement reports to relevant Advancement and Accounting team members.
  • In close collaboration with Advancement Team develop, compile, and manage lists for direct mail/email campaigns, tributaries, and other institutional needs as they arise.
  • Conducts research, compiles donor profiles, and manages information on individual, corporate and foundation prospects in an effort to support the development staff’s identification and qualification work.
  • Collaborate with Membership and Accounting as needed to provide support and assistance for specific projects.
    Update constituent management policies and procedures.
  • Coordinate and monitor database needs (Raiser’s Edge, JCA Bridge, Net Solutions/SPARK etc.) with IT department. Serve as the liaison to Blackbaud and as the primary contact for Raiser’s Edge.
  • Support the Advancement team by providing event staffing coverage, as needed.

Other Duties & Responsibilities

  • Develop a fluent understanding of Aquarium programs, including the Watershed Fund campaign initiative.
  • Develop a fluent understanding of the Aquarium’s business processes as it relates to incoming donations and other systems integrating with Raiser’s Edge. Support the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Follow South Carolina Aquarium Gift Acceptance Guidelines, Policies and Procedures. Provide input on updates as needed.
  • Adhere to the South Carolina Aquarium Policies & Procedures.
  • Coordinate volunteer support on an as needed basis for projects.
  • Maintain a customer service demeanor at all times. Responds to donors with the appropriate level of urgency. Ask questions to identify donor’s needs or expectations in a pleasant and respectful manner. In completing tasks, continually consider the impact of those actions on the donor, and is flexible to accommodate donor’s needs.
  • Create and maintain data management documentation. Work with the team and Accounting to establish sound policies, processes and procedures. Research and present best practices to the team.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Proficiency in Blackbaud’s Raiser’s Edge is REQUIRED.
  • Excellent verbal, written communication, presentation and interpersonal skills.
  • Must be a detail and goal oriented, enthusiastic individual able to exercise independent judgment in completing tasks, prioritizing, and meeting deadlines.
  • Demonstrated organizational skills; able to manage multiple projects and move quickly from one to another while maintaining thorough records. Ability to be flexible and balance competing priorities.
Apply Today

Job Summary

The South Carolina Aquarium is looking for a hands on working Supervisor to lead its team-oriented staff of Facilities technicians.   The candidate should expect to be involved with scheduling, overseeing, recording, and performing all aspects of preventative and reactive maintenance and repair.  The ideal person will also be involved with the design and the implementation of the Facilities Master Maintenance Plan as well as assist in the development of and work within the department budget.  This is a hands on working position and the ideal candidate will be willing to assist with other projects and functions as directed.  Experience with DDC, pumps, HVAC and other building trades are preferred.  Must be capable of climbing ladders and performing moderate physical labor.

Apply Today

Job Status

Part-Time, Non-Exempt

Job Summary

Guest Services Associates are responsible for insuring our guests have a great time at the South Carolina Aquarium. This position is responsible for greeting and interacting with our guests while assisting their entrance and exit through various experiences at the South Carolina Aquarium. Daily activities involve rotating through key positions throughout the building from welcoming guests at the entrance to managing the flow of guests through the 4-D theatre.

Essentials Functions

  • Have fun interacting with our guests in various positions:
    • Welcome all guests and assist in entry by taking tickets, greeting, or verifying re-entry.
    • Thank all guests for visiting and provide hand stamps for re-entry.
    • Assist guests in entering the 4-D theater by managing the queue, answering questions, and distributing 3-D glasses.
    • Assist guests in exiting the 4-D theater and managing the daily handling of 3-D glasses.
    • Graciously direct and facilitate traffic through Admissions, efficiently handling crowds and the logistics associated with their control.
  • Provide our guests with information on daily programs, exhibits and Charleston area attractions.
  • Promote memberships, Adopt-An-Animal, behind the scenes tours and other Aquarium fundraising programs to guests.
  • Assist with customer care, including but not limited to: first aid, fire evacuations and lost and found.
  • Maintain the safety, cleanliness and organization of all work and break areas, both in view of the general public and behind the scenes
  • Maintain constant interaction with our guests to ensure an excellent visitor experience
  • Assist Aquarium guests in a variety of posts and responsibilities from taking tickets to assisting in the organization of our daily responsibilities.
  • Adhere to the South Carolina Aquarium Policies & Procedures.
  • Weekend and holiday work required

Knowledge, Skills & Abilities

  • Experience in hospitality or customer service environment, preferably in high-volume, face-to-face positions.
  • Must enjoy working with people of all backgrounds.
  • Positive communication and interpersonal skills.
  • Must have basic computer skills.
  • Experience in accurate and timely cash handling.
  • Ability to work all areas including Ticket booth, indoor and outdoor stations, parking garage, park, entrance and exit ramps, and inside the aquarium lobby and exhibit areas.
  • Willingness to learn about Aquarium animals and programs.
  • Knowledge of the Charleston community.
  • Enthusiasm and a pleasant demeanor.
  • Strong sense of responsibility
  • Flexibility and adaptability, especially under pressure.
  • A positive, team-oriented work ethic.
  • Attention to detail.
  • Public speaking ability a plus.
  • Must be available days, nights, weekends and holidays.
  • Ability to lift boxes, weighing less than 25 lbs., which contain brochures, ticket stock, receipt paper and office supplies.

Education & Experience Required

  • Must have a High School Diploma or GED.
  • Minimum of one-year in hospitality/tourist based operation preferred.
Apply Today

Job Summary

Provides customer service to guests during their visit to the Aquarium. Efficiently works with cash handling and computerized ticketing system. Staffs the information desk. Educates guests about the Aquarium’s animals and conservation programs. Conducts orientations for school groups and other visitors. Ensures the smooth flow of guest traffic.

Essentials Functions

  • Adhere to the South Carolina Aquarium Policies & Procedures.
  • Staff ticket booths and directly work on computerized ticketing system.
  • Man information desk, thoroughly answer guest inquiries and enthusiastically handle special guest requests and problems.
  • Educate guests about Aquarium animals at exhibits and while handling live animals in the galleries and at the touch tank.
  • Direct arriving guests through admissions procedure in a friendly, courteous manner.
  • Greet school buses and escort group members through admissions process.
  • Promote memberships, Adopt-An-Animal and other Aquarium fund-raising programs to guests.
  • Graciously direct and facilitate traffic through the aquarium, efficiently handling crowds and the logistics associated with their control.
  • Ensure all guest resource information, such as maps, brochures and tourist information, is neatly exhibited and available for distribution.
  • Maintain the safety, cleanliness and organization of all work and break areas, both in view of the general public and behind the scenes.
  • Adhere to all procedures involving cash transactions, and maintain security of cash handling process.

Other Duties & Responsibilities

  • Support the mission by participating in Aquarium sponsored programs and events on a regular basis.
  • Assist Aquarium guests in a variety of posts and responsibilities from taking tickets to assisting in the organization of our daily responsibilities.
  • Support the team structure of the organization by remaining responsive to the needs of the management and supervisors, filling in when and where needed as directed.
  • Develop familiarity with all Aquarium exhibits, services and events, as well as those of other facilities in the community.
  • Assist special needs visitors from the building in the event of an emergency.
  • Maintain all safety and security procedures, ensuring a positive environment for all who enter the aquarium, staff, volunteer and guest alike.
  • Required to move satellite sales carts and crowd control barriers as necessary.
  • Other Duties as required.

Knowledge, Skills & Abilities

  • Positive, fun, and optimistic personality
  • Must be comfortable working in a high energy environment with heavy public contact
  • Ability to work in a constantly changing environment, take initiative and be adaptable
  • Ability to speak in front of groups and individuals
  • Ability to maintain courteous manner, be flexible and solve problems under a variety of circumstances
  • Must be punctual and reliable
  • Must enjoy the team environment and interaction with coworkers and guests
  • Must be committed to providing enthusiastic customer service at all time
  • Interest in learning about the Aquarium’s animals and programs

Education & Experience Required

  • Must have a High School Diploma or GED.
  • Minimum of one-year in hospitality/tourist based operation preferred.
Apply Today

 

 

 

     

Put Your Best Fin Forward!

Employees of the South Carolina Aquarium must adhere to the Aquarium’s Appearance Policy. Before you take the plunge, please read our full policy here.

 

South Carolina Aquarium is an equal opportunity employer supporting workplace diversity and is a drug/alcohol screening employer. * Please note that by clicking the links above you will be redirected to a third party site.

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